Arik Air Recruitment 2018 – Apply Now

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Arik Air Recruitment 2018 – Apply Now
Arik Air Recruitment 2018 – Apply Now

arik air recruitment for graduate cabin crew: Arik Air Recruitment 2018 – Apply Now | Requirements | Application Deadline

Arik Air is West-Africa’s main airline working a domestic, regional and worldwide flight community. We function primarily from two hubs at Murtala Mohammed Worldwide Airport, Lagos and Nnamdi Azikiwe Worldwide Airport, Abuja. Arik Air’s head workplace is the Arik Air Aviation Heart on the grounds of Murtala Muhammed Worldwide Airport in Ikeja, Lagos State.

Job abstract

POSITION TITLE:  Senior Supervisor, Customer Loyalty & CRM

DIVISION:  Business

DEPARTMENT:  Advertising and marketing

REPORTING TO:  AVP Advertising and marketing

JOB DESCRIPTION

OBJECTIVE

To guide and handle the crew answerable for revamping and creating the FFP program. The candidate shall be answerable for defining the operational mannequin for the FFP scheme together with however not restricted to how prospects “Earn and Spend” Miles. Moreover, the candidate will work with related groups to develop Arik’s CRM procedures to make sure buyer relations.

KEY RESPONSIBILITIES

FFP Growth and Supply

  • Assessment, revamp and develop the operational blueprint for Arik’s FFP scheme.
  • Handle the event of the FFP scheme’s advantages, options and guidelines, and frequently enhance these as required.
  • Plan the combination of all departmental operations to make sure an optimum return on assets.
  • Formulate the FFP scheme’s strategic plans for the quick time period and long run to slot in with the general Industrial Technique of Arik Air.
  • Set enterprise aims for this system, decide departmental processes and useful resource utility for actions, with accountability for reaching these aims.
    • Contribute to the choice course of of an acceptable and efficient service suppliers and companions that may ship challenge aims of the FFP scheme.
    • Handle the challenge to make sure that all partnership are within the curiosity of Arik Air.
    • Guarantee all initiatives are delivered on time and inside funds.
    • Considerably develop member base and develop new partnerships.
    • Guarantee all buyer suggestions/complaints are promptly addressed and repair restoration carried out in a well timed method.
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Buyer Loyalty Administration

  • Accountable for the day-to-day administration of the Buyer Loyalty crew as a enterprise unit.
  • Oversee and handle the connection with all related exterior service suppliers with regards  to the FFP scheme.
  • Be sure that the FFP scheme operates successfully throughout Arik by working intently with colleagues in:
  • Income administration to develop focused redemption seat provide plans which appropriately handle buyer calls for and income targets.
  • E-Commerce and IT to make sure that the membership product, database and its options are appropriately supported and promoted on-line.
  • Finance to make sure that the revenues and prices of working the scheme are precisely forecast, tracked and reported.
  • Floor and in-flight companies to make sure that members see the advantages of being a loyal buyer.
  • Put together month-to-month progress reviews on the FFP scheme for assessment by Arik Executives.

Communication and CRM

  • Coordinate all communication initiatives (each on-line and print) to FFP members globally
  • Design, develop, print and guarantee efficient implementation of communication capabilities of the FFP.
  • Develop new communication channels.
  • Talk partnerships and engaging affords to members.
    • Provoke and set up useful partnerships with airways, banks/bank cards, resorts, automotive leases, and retailers and so on. which improve advantages to the client and create income to offset working prices.
    • Arrange frequent flyer occasions for patrons.

Individual Specs

  • College Graduate in a Advertising and marketing or Enterprise-related subject, research in Loyalty/CRM fascinating.
  • At the very least 5 years’ expertise in an analogous function with an airline.
  • In depth expertise in constructing/revamping and managing an airline’s frequent flyer program or a travel-related loyalty program (or a bank card/ monetary service loyalty card).
  • Fingers on expertise creating and implementing focused supply methods like a deep understanding of buyer segmentations and life cycle advertising and marketing.
  • Glorious written and oral communication abilities.
  • Glorious analytical abilities and talent to current outcomes and ideas to senior administration
  • Capable of derive insights to assemble affords, campaigns and communications that drive worthwhile buyer behaviors.     
  • Expert in Microsoft Workplace and information of database administration and on-line CRM.
  • Capacity to work independently with a versatile, revolutionary and artistic strategy.OBJECTIVE

    To guide and handle the crew answerable for revamping and creating the FFP program. The candidate shall be answerable for defining the operational mannequin for the FFP scheme together with however not restricted to how prospects “Earn and Spend” Miles. Moreover, the candidate will work with related groups to develop Arik’s CRM procedures to make sure buyer relations.

    KEY RESPONSIBILITIES

    FFP Growth and Supply

  • Assessment, revamp and develop the operational blueprint for Arik’s FFP scheme.
  • Handle the event of the FFP scheme’s advantages, options and guidelines, and frequently enhance these as required.
  • Plan the combination of all departmental operations to make sure an optimum return on assets.
  • Formulate the FFP scheme’s strategic plans for the quick time period and long run to slot in with the general Industrial Technique of Arik Air.
  • Set enterprise aims for this system, decide departmental processes and useful resource utility for actions, with accountability for reaching these aims.
    • Contribute to the choice course of of an acceptable and efficient service suppliers and companions that may ship challenge aims of the FFP scheme.
    • Handle the challenge to make sure that all partnership are within the curiosity of Arik Air.
    • Guarantee all initiatives are delivered on time and inside funds.
    • Considerably develop member base and develop new partnerships.
    • Guarantee all buyer suggestions/complaints are promptly addressed and repair restoration carried out in a well timed method.

  • Buyer Loyalty Administration
  • Accountable for the day-to-day administration of the Buyer Loyalty crew as a enterprise unit.
  • Oversee and handle the connection with all related exterior service suppliers with regards  to the FFP scheme.
  • Be sure that the FFP scheme operates successfully throughout Arik by working intently with colleagues in:
  • Income administration to develop focused redemption seat provide plans which appropriately handle buyer calls for and income targets.
  • E-Commerce and IT to make sure that the membership product, database and its options are appropriately supported and promoted on-line.
  • Finance to make sure that the revenues and prices of working the scheme are precisely forecast, tracked and reported.
  • Floor and in-flight companies to make sure that members see the advantages of being a loyal buyer.
  • Put together month-to-month progress reviews on the FFP scheme for assessment by Arik Executives.
  • Coordinate all communication initiatives (each on-line and print) to FFP members globally
  • Design, develop, print and guarantee efficient implementation of communication capabilities of the FFP.
  • Develop new communication channels.
  • Talk partnerships and engaging affords to members.
    • Provoke and set up useful partnerships with airways, banks/bank cards, resorts, automotive leases, and retailers and so on. which improve advantages to the client and create income to offset working prices.
    • Arrange frequent flyer occasions for patrons.
  • Individual Specs
  • College Graduate in a Advertising and marketing or Enterprise-related subject, research in Loyalty/CRM fascinating.
  • At the very least 5 years’ expertise in an analogous function with an airline.
  • In depth expertise in constructing/revamping and managing an airline’s frequent flyer program or a travel-related loyalty program (or a bank card/ monetary service loyalty card).
  • Fingers on expertise creating and implementing focused supply methods like a deep understanding of buyer segmentations and life cycle advertising and marketing.
  • Glorious written and oral communication abilities.
  • Glorious analytical abilities and talent to current outcomes and ideas to senior administration
  • Capable of derive insights to assemble affords, campaigns and communications that drive worthwhile buyer behaviors.
  • Expert in Microsoft Workplace and information of database administration and on-line CRM.
  • Capacity to work independently with a versatile, revolutionary and artistic strategy.

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